Trade policy
Shipping & Logistics
How we get your order to you, wherever you're trading from.
| Order value | Cost |
|---|---|
| Under £400 | Depends on location |
| £400 and over | Free in the UK |
Orders placed before [TIME] on a working day are dispatched same day. Orders placed after that cutoff, or at a weekend, go out on the next working day.
We don't dispatch or deliver on weekends or UK bank holidays.
Delivery to remote postcodes (typically AB, IV, KW, PA, PH, HS, ZE, BT, IM, JE, GY) takes an extra [X] working days. The free-shipping threshold doesn't apply to these areas.
Parcels are delivered in [X] working days. Any duty or VAT due on entry to Ireland is the buyer's responsibility.
We ship worldwide. Rates are calculated at checkout by destination and weight.
Import duties, taxes and customs clearance charges in the destination country are the buyer's responsibility. We can't refund an order refused at customs.
A dispatch confirmation with tracking is sent as soon as your order leaves Manchester. If tracking hasn't updated within 2 working days, contact us and we'll chase the courier.
Trade customers can collect from Unit 1, 43 Broughton Street, Cheetham Hill, Greater Manchester M8 8AN. Please email or call at least a couple hours in advance. Collection hours are the same as store opening times.
Report a non-delivery within 7 working days of the expected date. We'll open a claim with the courier and replace or credit the order once the carrier confirms the loss.
Deliveries are made to the address on your order. Check the details at checkout, we can't be responsible for goods signed for at an incorrect address you provided.
Questions about your delivery?
Need a hand tracking an order, or want to check delivery times before you buy? Get in touch.